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Customer Support & Help Center

We are here to assist you with order tracking, sizing guidance, and artisan craft inquiries.


Self-Service Portal

Save time by checking our instant self-service resources before opening a ticket.

Track Your Order

Check the real-time shipping and delivery status of your package from Bhuj.

Track Shipment →

Returns & Exchanges

Need a different size? Review our guidelines and start an exchange request.

View Policy →

Frequently Asked Questions

Find instant answers regarding fabric care, natural dyes, and payment modes.

Read FAQs →

Get in Touch

Can't find what you are looking for? Reach our dedicated support operations team through the channels below.

Email Support

For order updates, transit issues, cancellations, or sizing assistance.

Email: [email protected]

Average response time: 12–24 hours

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B2B & Artisan Partnerships

For institutional bulk orders, wholesale accounts, or vendor onboarding queries.

Email: [email protected]


Support Desk Hours

Monday to Saturday: 10:00 AM – 6:00 PM (IST)

Excludes national holidays and major regional festivals.

Fulfillment Headquarters

APIKCRAFT Operations Center,
Bhuj, Kachchh,
Gujarat, India — PIN: 370001