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Customer Support & Help Center

We are here to assist you with order tracking, sizing guidance, and artisan craft inquiries.


Self-Service Portal

Save time by checking our instant self-service resources before opening a ticket.

Track Your Order

Check the real-time shipping and delivery status of your package from Bhuj.

Track Shipment →

Returns & Exchanges

Need a different size? Review our guidelines and start an exchange request.

View Policy →

Frequently Asked Questions

Find instant answers regarding fabric care, natural dyes, and payment modes.

Read FAQs →

Get in Touch

Can't find what you are looking for? Reach our dedicated support operations team through the channels below.

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Email Support

For order updates, transit issues, cancellations, or sizing assistance.

Email: [email protected]

Average response time: 12–24 hours

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B2B & Artisan Partnerships

For institutional bulk orders, wholesale accounts, or vendor onboarding queries.

Email: [email protected]


Support Desk Hours

Monday to Saturday: 10:00 AM – 6:00 PM (IST)

Excludes national holidays and major regional festivals.

Fulfillment Headquarters

APIKCRAFT Operations Center,
Bhuj, Kachchh,
Gujarat, India — PIN: 370001